Refund policy

All Sales Are Final

All purchases from EVPad Canada are final sale. We do not accept returns or exchanges for change of mind, unwanted items, or compatibility issues.

Please review your order carefully before completing your purchase.

7-Day Defective or Damaged Item Policy

Please inspect and test your product promptly after delivery.

If your product arrives defective or damaged, or if you receive an incorrect item, please contact EVPad Canada within 7 days of delivery.

We may first provide troubleshooting assistance to determine whether the issue can be resolved without returning the product.

If a return is required due to an eligible defective or damaged product, or because EVPad Canada sent an incorrect item, EVPad Canada will cover the return shipping cost and provide return instructions.

Please do not return any product without contacting us first.

This 7-day policy applies to all products sold by EVPad Canada, including TV boxes and accessories.

Inspection&Resolution

Once we receive the returned product, we will inspect and test it to confirm the reported issue.

For an eligible defective or damaged product, EVPad Canada will determine the appropriate resolution, which may include repair or replacement.

If we are unable to provide an appropriate repair or replacement, a refund or another appropriate remedy may be offered.

If the returned product is found to be functioning normally, or if the issue was caused by misuse, physical damage after delivery, unauthorized modification, or a third-party application or service, the customer may be responsible for the cost of shipping the product back to them.

After 7 Days

Product issues reported more than 7 days after delivery are not covered by the 7-Day Defective or Damaged Item Policy.

All products purchased directly from EVPad Canada are covered by our 1-Year Limited Warranty and may be eligible for warranty service after the initial 7-day period.

Please refer to our Warranty Policy for complete warranty terms.