Warranty Policy

EVPad Canada provides a 1-Year Limited Warranty on all products purchased directly from EVPad Canada, including TV boxes, remote controls, power adapters, and other accessories.

The warranty begins on the original delivery date.

What Is Covered

The warranty covers defects in materials or workmanship that occur during normal use of the product.

Proof of purchase or your EVPad Canada order number may be required for warranty service.

What Is Not Covered

The warranty does not cover:

Accidental, physical, or liquid damage
Damage caused by misuse, abuse, neglect, or improper installation
Damage caused by an improper or incompatible power supply
Unauthorized modifications, repairs, or alterations
Normal wear and tear
Lost or stolen products
Problems caused by third-party applications, services, accounts, subscriptions, internet connections, networks, or content availability
Changes, interruptions, removal, or incompatibility of third-party applications, services, channels, or content

Warranty Process

If you experience a problem with your product, please contact EVPad Canada before returning it.

We may first provide troubleshooting assistance to determine whether the issue can be resolved remotely.

If the issue cannot be resolved and a hardware defect is suspected, we may authorize the product to be returned for inspection and testing.

Do not return a product without prior authorization from EVPad Canada.

First 7 Days After Delivery

Defective, damaged, or incorrect products reported within 7 days of delivery are handled under our Refund & Return Policy.

For an eligible claim during this period, EVPad Canada will cover the applicable return shipping cost.

Warranty Claims After 7 Days

For eligible warranty claims made after the first 7 days and within the 1-year warranty period:

The customer is responsible for the cost of shipping the product to EVPad Canada.

If the warranty claim is approved, EVPad Canada will cover the cost of shipping the repaired or replacement product back to the customer within Canada.

Inspection&Warranty Resolution

Returned products will be inspected and tested by EVPad Canada.

For an approved warranty claim, EVPad Canada may, at its discretion:

Repair the product; or
Replace the product.

If the same model is no longer available, EVPad Canada may provide a comparable replacement.

Warranty service does not automatically entitle the customer to a refund.

If a returned product is tested and found to be functioning normally, or if the problem is not covered by this warranty, the customer may be responsible for the cost of shipping the product back to them.

Third-Party Apps&Services

This warranty covers eligible hardware defects.

EVPad Canada does not guarantee the continued availability, compatibility, performance, or content of third-party applications, streaming services, channels, accounts, or other third-party services.

Changes to or discontinuation of a third-party application or service are not considered hardware defects.